PAYMENT, CANCELLATION & REFUND POLICY

1. PAYMENT TERMS 

  1. That 25% of the payment is required to be paid by the “Traveler” at the time of the booking and the balance amount is to be paid 60 days prior to the start of the tour. All of the payments should be made in the quoted currency and are to be channeled via wire transfer. 
  2. Late payments may affect the availability of service. For example, hotels may cancel our bookings on not receiving payments on time. Jasmine Trails will not be liable for such losses or subsequent alterations and associated costs to the tour programme. 
  3.  Jasmine Trails further reserves the right to alter any and all of its fees from time to time on account of increase or revision in any fee, duty, taxes etc. 
  4. Jasmine Trails shall not be held liable for financial losses resulting from cyber incidents or unauthorized access to communication channels, including email. Travelers are responsible for verifying payment instructions and are encouraged to exercise caution. 

2. CANCELLATION POLICY  

2.1 In case of cancellation, the cancellation fees are calculated based on the date Jasmine Trails receives a cancellation request and the starting date of tour service.That there is tax component on the tour cost as well as non-refundable elements. The refundable amount depends on when the cancellation takes place.  

That the actual cancellation charges and refunds would depend upon the policy of the hotels, transporters, guides and other principals involved in the tour. 

2.2 Jasmine Trails shall process a cancellation/refund request within five to ten business days which is to be intimated only by e-mail stating brief reason for such cancellation. That any verbal intimation or intimation via any social media apps such as WhatsApp or SMS etc. shall not be considered as valid. 

2.3 That the unused features provided during the tours are non-refundable. 

2.4 That the Domestic Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price. If the tickets have already been issued at the time of cancellation, Jasmine Trails is not liable to give refunds on either cancellations or name changes. 

2.5 That the Group tours require a minimum number of participants to operate. Jasmine Trails reserves the right to cancel a scheduled tour if there are not enough participants. In such a case, Jasmine Trails shall refund affected customers, after deducting a reasonable administration fee. In such a case the affected Traveler may also choose a similar tour product as a substitute or a private customized tour. The cost of such substitute tours may be higher or lower than the cancelled scheduled group tour. Although it may be possible to continue the affected scheduled tour if other tour members agree to continue at a revised cost. 

2.6 In case of Force Majeure, Jasmine Trails, its affiliates, associates, partners, service providers and overseas vendors shall be excused, discharged, and released from performance to the extent such performance is so limited or prevented, without liability of any kind. Jasmine Trails will endeavor to refund Travelers as much of the total amount received from them after deducting any tax, cess, fee and cancellation charges or any other charges as applicable. 

“Force Majeure” shall mean any event or circumstances or a combination of events and circumstances, which satisfy the following conditions: 

Events which are beyond the reasonable control of Jasmine Trails or its affiliates and associates and partners and service providers, in such a manner that they could not have prevented or overcome them with the exercise of good industry practice or reasonable skill or care. Such an event does not result from the negligence or misconduct by these parties; war, fire, invasion, armed conflict, riot, or any other civil commotion, act of terrorism or sabotage, nuclear explosion, radioactive and chemical contamination or ionizing radiation; strikes or lock outs; natural calamities or disasters including lightning, fire, earthquake, unprecedented rains, cloud bursts, flash floods, landslides, storms, cyclone, tsunami, typhoon or tornado etc; epidemics or pandemics; any major accident or breakdown.   

2.7. REFUND POLICY 

  • That the minimum cancellation amount after booking will be 15% of the total tour cost. 
  • In case, a tour is cancelled between 90 to 60 days prior to the date of tour, the cancellation amount shall be 25% of the total tour cost, 
  • In case, a tour is cancelled between 59 to 30 days prior to the date of tour, the cancellation amount shall be 50% of the total tour cost, 
  • In case, a tour is cancelled less than 30 days from the date of the tour, the cancellation amount shall be 100% of the cost. 
  • In case of any no shows, the entire payment shall stand forfeited.